Part 1 – Business in a Changing World
Chapter 2 – Business Ethics and Social Responsibility
Appendix A: The Legal and Regulatory Environment
Chapter 3 – Business in a Borderless World
Chapter 4 – Managing Information Technology & E-business
Part 2 – Starting and Growing a Business
Chapter 5 – Options for Organizing Business
Chapter 6 – Small Business, Entrepreneurship, and Franchising
Part 3 – Management: Organizations, People & Performance
Chapter 7 – The Nature of Management
Chapter 8 – Organization, Teamwork, and Communication
Chapter 9 – Production and Operations Management
Part 4 – Creating the Human Resource Advantage
Chapter 10 – Motivating the Work Force
Chapter 11 – Managing Human Resources
Part 5 – Marketing: Developing Relationships
Chapter 12 – Customer-Driven Marketing
Chapter 13 – Dimensions of Marketing Strategy
Part 6 – Financing the Enterprise
Chapter 14 – Accounting and Financial Statements
Chapter 15 – Money and the Financial System
Chapter 16 – Financial Management and Securities Markets